All Posts Tagged Tag: ‘screencasts’

RTFM into WTFV

On yesterday’s post about stop beating the documentation dead horse and start riding the video pony, Stuart raised a very good question: “Wait a sec, I just thought of something, if the customer won’t read the manual how do you get them to search for the correct video and view it. OK, the customer will probably do the viewing, but ...Read More →

RTFM is so over.

How many times have you wanted to tell a customer, Read the F*cking Manual! Me too – first learning the trade doing tech support in various corporations, then on numerous contracts where I built and documented apps for the some of the same companies, then for my own microISVs product. You can ask, implore, beg, scream, put a gun to ...Read More →