by Hoyt Mann
Co-Founder of PhaseWare, Inc.

[Editor's Note: This a 47hats.com Vendor Profile, where I invite someone from a company that I think has something interesting to offer microISVs to make their pitch here. Interested in doing the same? email me at bob.walsh@47hats.com.]

Being a successful microISV takes 2 things; a product and a customer. The first couple of customers are not too hard to manage, but when the 5 customers become 50 or 500 customers, providing excellent Customer Support can become challenging.

PhaseWare not only brings disruptive technology to the Help Desk software market with products like Sentry, but also moves at the speed of a microISV. Our technology continues to evolve at the same rapid rate that our customers are moving. Being able to stay 2 steps ahead of the competition helps PhaseWare bring tremendous value to our customers ultimately helping them be more competitive in their select industries.

The PhaseWare solution suite includes three complementary applications that work together to power total customer service across all phases of interaction.

• PhaseWare Tracker is the core application that integrates all areas of help desk support including creating tickets, service level agreements, creating custom reports, billing and maintaining your business process workflow.
• PhaseWare Sentry is our powerful event management tool. It works seamlessly with Tracker to take automatic actions based on business rules criteria you set.
• PhaseWare Concierge is a web-based user portal that lets your customers and employees log tickets, check the status of tickets and access the knowledgebase for self-help.

All of these tools enable the Micro ISVs to provide a higher level of customer support while reducing the cost of managing customer support requests. The entry price for a single user is $50 per named user per month with additional cost for the Sentry and Concierge products.

For more information on how PhaseWare can specifically help a Micro ISV become more successful please send an email to Hoyt@PhaseWare.com or visit our website for an online demo at http://www.PhaseWare.com/demo/.